Refund and Return Policy for NextTopic

Effective Date: February 19, 2025

At NextTopic, we are committed to providing you with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive return, exchange, and refund policy to ensure that your shopping experience is as convenient and hassle-free as possible. By shopping with us, you agree to the terms of this policy.

Returns

We understand that sometimes things don’t work out, and we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return items under the following conditions:

  1. Eligibility for Returns:
    You can return items within 30 days of receiving your order. The item must be unused, unworn, and in its original condition with all tags and packaging intact. Items that are used, damaged, or altered will not be accepted.

  2. How to Initiate a Return:
    To start the return process, please:

    • Contact us by email at info@nexttopic.xyz or call 504-838-2015 with your order number and reason for the return.
    • We will provide you with a return authorization and shipping instructions.
    • Pack the item securely and send it back to us within 7 days of receiving the return authorization.

  3. Return Shipping Costs:
    The customer is responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong or damaged items). We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

Exchanges

We offer exchanges on items that meet the following criteria:

  1. Eligibility for Exchanges:
    You can exchange your item within 30 days of receiving your order, provided it is unused, unworn, and in original condition with all packaging intact.

  2. How to Request an Exchange:
    To request an exchange:

    • Email us at info@nexttopic.xyz or call 504-838-2015 with your order details and the item you would like to exchange.
    • We will assist you in selecting the correct size, style, or color and guide you through the exchange process.

  3. Exchange Shipping Costs:
    The customer is responsible for the shipping costs for the returned item. However, we will cover the cost of shipping the replacement item.

Refunds

We understand that sometimes a refund is necessary, and we aim to make the process as seamless as possible.

  1. Eligibility for Refunds:
    You are eligible for a refund if your return meets the following criteria:

    • The item is returned within 30 days of receipt.
    • The item is unused, unworn, and in original condition, including all tags and packaging.

  2. How to Request a Refund:

    • Contact us at info@nexttopic.xyz or 504-838-2015 to initiate a return for a refund.
    • After we receive the returned item and confirm its condition, we will issue the refund to your original payment method.

  3. Refund Processing Time:
    Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Depending on your payment method, it may take additional time for the funds to be reflected in your account.

  4. Non-Refundable Items:
    Certain items are excluded from our refund policy, including:

    • Custom or personalized items
    • Final sale items
    • Gift cards or vouchers

Damaged or Incorrect Items

If you receive a damaged or incorrect item, we apologize for the inconvenience. We are happy to assist you with a return or replacement.

  1. Reporting a Damaged or Incorrect Item:

    • Contact us within 7 days of receiving the product at info@nexttopic.xyz and provide your order number and photos of the damaged or incorrect item.
    • We will offer you a full refund or a replacement based on your preference.

  2. Return Shipping for Damaged/Incorrect Items:
    If the item is damaged or incorrect, we will cover the return shipping costs and send you a replacement or process a full refund.

Cancellation Policy

If you wish to cancel your order, please do so within 24 hours of making the purchase. After this time, we may have already processed your order for shipment, and cancellation may not be possible.

Terms and Conditions for Returns, Exchanges, and Refunds

  • Return Timeframe: Returns must be initiated within 30 days of receiving your order.
  • Condition of Returned Items: All returned items must be unused, unworn, and in their original condition with packaging and tags intact.
  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to a damaged or incorrect item.
  • Refunds: Refunds are processed within 7-10 business days of receiving the returned item, depending on the payment method used.
  • Exchange Shipping: The customer is responsible for the shipping cost of returning items for exchange. We will cover the cost of sending a replacement item.

Contact Us

If you have any questions or need assistance with our Refund and Return Policy, please feel free to contact us:

NextTopic
4789 Shadowmar Drive,
Metairie, Louisiana, United States
Phone: 504-838-2015
Email: info@nexttopic.xyz
Website: https://nexttopic.xyz/

Thank you for choosing NextTopic. We appreciate your business and look forward to providing you with exceptional service and high-quality jewelry.